1. Overview and Commitment
At Appliance Repair Chantilly VA, we recognize the importance of keeping your personal information confidential and secure. This Privacy Policy describes how we collect, process, and safeguard information submitted by visitors to our website (appliancerepairchantillyva.com) and customers who contact our dispatch center for appliance repair services in Chantilly and surrounding areas in Northern Virginia.
2. Information We Collect
When you request a repair appointment, contact us by phone, or fill out our online quote forms, we may collect the following details:
- Contact Information: Full name, telephone number, email address, and service address within Chantilly, VA or adjacent jurisdictions.
- Appliance Details: Brand, model, serial numbers, symptoms, and location of the unit within your property.
- Transactional Information: Payment method preferences, service dates, itemized invoices, and warranty records.
- Technical Browsing Data: IP addresses, browser types, device information, and pages visited, collected via standard server access logs and analytics to improve site speed and usability.
3. How We Use Your Information
We use customer information strictly for legitimate business purposes, including:
- Dispatching factory-certified technicians to your residential or commercial location.
- Confirming appointment windows, technician arrival notifications, and repair quote updates via phone or SMS.
- Administering our 90-day parts and labor warranty records.
- Processing payments and providing itemized receipts.
- Responding to customer service inquiries and feedback.
4. Information Sharing and Disclosure
We never sell, rent, or monetize your personal information to third-party marketing companies. We share your data only with trusted service partners necessary to fulfill our repair services, such as payment processors and SMS notification dispatchers. All third parties are contractually required to maintain strict confidentiality and security protocols.
5. Cookies and Web Technologies
Our website may use standard session and analytic cookies to enhance user navigation and remember preferences. You may configure your web browser to reject cookies; however, some interactive site features (such as form autofill) may function less efficiently as a result.
6. Data Security Measures
We employ robust technical, administrative, and physical safeguards—including SSL/TLS encryption for all data in transit—to protect your personal information against unauthorized access, loss, misuse, or alteration.
7. Contact Our Privacy Administrator
If you have questions regarding this Privacy Policy or wish to review, update, or request the deletion of your customer information, please contact our administrative team via our contact page or call us directly at (703) 423-0041. For information on repair warranties and service agreements, please review our Terms of Service.