1. Agreement to Terms
By booking a service appointment via our website, telephone, or in person with Appliance Repair Chantilly VA, you acknowledge and agree to be bound by these Terms of Service. If you do not agree with any portion of these terms, please do not schedule a service visit.
2. Diagnostic Inspections & Fee Policy
When a certified technician arrives at your location in Chantilly, VA or nearby areas, they will perform an in-depth mechanical and electrical diagnostic evaluation to identify the root failure of your appliance. A flat-rate diagnostic inspection fee applies to cover technician transit, specialized diagnostic tools, and inspection time.
Diagnostic Fee Credit: If you approve our written, itemized repair estimate, the diagnostic inspection fee is applied directly toward the total cost of parts and labor, effectively waiving the diagnostic charge. If you decline the recommended repair, only the initial diagnostic fee is due.
3. Estimates and Authorizations
Prior to performing any physical repair or replacing any component, our technician will provide an itemized quote detailing OEM replacement parts, labor charges, and applicable sales tax. No work will commence without your explicit authorization.
4. 90-Day Limited Warranty on Parts & Labor
We stand firmly behind our work. All completed repairs executed by our certified technicians include a 90-day limited warranty covering:
- OEM Replacement Parts: Any factory replacement component installed by our technician that fails due to manufacturer defect within 90 days from the invoice date will be replaced at no additional charge.
- Technician Labor: Any labor required to resolve a recurrence of the specific defect repaired within 90 days will be provided free of charge.
Warranty Exclusions: This warranty does not cover failures caused by external electrical surges, improper plumbing pressure, homeowner tampering or DIY modifications, pest infestation, flood, fire, or misuse inconsistent with manufacturer guidelines.
5. Property Access and Safety Requirements
The customer agrees to provide safe, unobstructed access to the appliance being serviced. An adult (18 years of age or older) with legal authority to approve service estimates and make payment must be present during the entire service visit. Pets should be safely secured for technician safety.
6. Payment Terms
Payment in full is due immediately upon completion of the repair or diagnostic inspection. We accept major credit cards, debit cards, and approved digital payment methods. Invoices and receipts are delivered electronically upon payment receipt.
7. Limitation of Liability
To the maximum extent permitted by applicable Virginia law, Appliance Repair Chantilly VA shall not be liable for incidental, consequential, or indirect damages, including food spoilage, water damage resulting from pre-existing unnoticed leaks, or loss of business income.
8. Contact Information & Additional Policies
For questions regarding these terms or warranty claim submissions, please contact our dispatch office at (703) 423-0041 or reach out through our contact page. Learn more about our company background and technicians on our About Us page, view our Editorial & Safety Guidelines, or read our customer data protections in our Privacy Policy.